Terms of Service

These Terms of Service (“Terms”) govern your use of the services provided by 15794919 Canada Inc., operating as Zero To Agent and offering the In The Past AI Voice Agency under the In The Past AI brand (“Past AI,” “we,” “us,” or “our”), a corporation incorporated under the Canada Business Corporations Act with its head office at 385 Traders Blvd, Mississauga, Ontario L4Z 2E5.

Acceptance

By accessing or using the Service, you agree to these Terms. If you are using the Service on behalf of a business, you represent that you have the authority to bind that business to these Terms. If you do not agree, do not use the Service.

The service

Past AI provides an AI-powered phone receptionist that answers calls, books appointments, and follows up on behalf of your business, along with related sales and outreach tooling (the “Service”). We may update, improve, or change the Service over time.

Accounts and acceptable use

You are responsible for keeping your account credentials secure and for activity that happens under your account. You agree not to misuse the Service — including not using it for unlawful, fraudulent, harassing, or abusive purposes, not interfering with its operation, and not attempting to access it in unauthorized ways.

Customer responsibilities

You are responsible for the information and instructions you provide for your AI agent, and for ensuring your use of the Service — including any calls, messages, and recordings — complies with applicable laws, including consent and notice requirements. You are responsible for obtaining any necessary consents from the people your agent interacts with.

Fees and billing

Fees, billing terms, and plan details are set out in your order form or separate agreement with us. Those documents control the specifics; these Terms do not by themselves set a price. Unless stated otherwise, fees are non-refundable.

Disclaimers

The Service is provided “as is” and “as available,” without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that AI-generated responses will always be accurate.

Limitation of liability

To the maximum extent permitted by law, Past AI will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, or data, arising out of or related to the Service. Our total liability for any claim relating to the Service will not exceed the amount you paid us for the Service in the three months before the claim arose.

Indemnity

You agree to indemnify and hold harmless Past AI from claims, damages, and expenses arising out of your use of the Service, your content or instructions, or your violation of these Terms or applicable law.

SMS / text messaging program terms

Program name: In The Past AI Messaging (operated by 15794919 Canada Inc., operating as Zero To Agent). Program description: conversational and informational text messages related to the businesses we serve — appointment confirmations, appointment reminders, reschedule and cancellation notices, booking follow-ups, onboarding and setup updates, and account or service notifications. Messages are sent only to individuals who have given their prior express consent, for example by submitting one of our web forms with an unchecked consent checkbox or by verbally agreeing to receive a text during a phone call with a participating business.

Message frequency varies depending on your interactions with us or a participating business. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

Opting out: reply STOP to any message to cancel and stop receiving texts from that number. After you send STOP, you may receive one final message confirming you have been unsubscribed. Help: reply HELP to any message, or contact our customer care team at hello@inthepast.ai, for assistance.

Consent to receive text messages is not a condition of purchasing any goods or services. No mobile information will be shared with, sold to, or purchased by third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except as necessary to deliver the messages themselves. See our Privacy Policy and Messaging Policy for full details on how we handle your information.

Governing law

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable in Ontario, without regard to conflict-of-laws rules. The parties will first try in good faith to resolve a dispute for 30 days. Failing resolution, the parties attorn to the exclusive jurisdiction of the Ontario courts sitting in Toronto, subject to any mandatory non-waivable forum right.

Changes to these terms

We may update these Terms from time to time. When we do, we will revise the “Last updated” date above. Your continued use of the Service after an update means you accept the revised Terms.

Contact

Questions about these Terms? Contact us at hello@inthepast.ai.