Privacy Policy

This Privacy Policy explains how 15794919 Canada Inc., operating as Zero To Agent and offering the In The Past AI Voice Agency under the In The Past AI brand (“Past AI,” “we,” “us,” or “our”), a corporation incorporated under the Canada Business Corporations Act, collects, uses, and protects information in connection with our AI phone receptionist service and related tools (the “Service”).

Who we are

Past AI provides an AI-powered phone receptionist that answers calls, books appointments, and follows up on behalf of small businesses, along with sales and outreach tooling we use to grow the business. We are the controller of the information described below.

Information we collect

• Account and contact information — names, business names, email addresses, phone numbers, and similar details you provide when you sign up, configure your agent, or contact us.
• Call recordings and transcripts — audio and text from calls handled by the AI receptionist, used to run and improve the Service.
• Lead and business data — business contact and profile information sourced from public directories and similar public records, used for our sales outreach.
• Usage data — basic technical and usage information (such as device, log, and interaction data) generated as you use the Service.

How we use information

• To provide, operate, and support the AI receptionist Service.
• To carry out sales outreach and respond to inquiries.
• To maintain, secure, and improve the Service.
• To comply with our legal and contractual obligations.

We do not sell your personal information

We do NOT sell your personal information to third parties. We do not rent or trade it either. We do not share your data with third parties for marketing purposes.

How we share information

We share information only with service providers and subprocessors who help us run the Service — for example, our telephony and AI vendors — and only under contracts that require them to protect it and use it solely to provide services to us. We may also disclose information when required by law or to protect our rights. We never sell your information.

SMS and text messaging

Where you have opted in, we may send you text messages such as appointment reminders, follow-ups, account notifications, and sales/discovery follow-ups. Message and data rates may apply, and message frequency varies. You can opt out at any time by replying STOP to any message, and you can get help by replying HELP. For full details, see our SMS / Messaging Policy. We do not sell or share mobile information with third parties for marketing.

Data retention

We keep information for as long as needed to provide the Service, comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we delete or de-identify it.

Security

We use reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, loss, or misuse. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Your choices and rights

Depending on where you live, you may have rights to access, correct, delete, or restrict the use of your personal information. To make a request, contact us using the details below. You can opt out of text messages at any time by replying STOP.

Children

The Service is not directed to children under 18, and we do not knowingly collect personal information from anyone under 18.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above. Your continued use of the Service after an update means you accept the revised policy.

Contact

Questions about this policy or your information? Contact us at hello@inthepast.ai.